Born in IndiaWorn EverywhereFree ShippingCOD AvailableEasy ReturnsTees from Rs. 499Born in IndiaWorn EverywhereFree ShippingCOD AvailableEasy ReturnsTees from Rs. 499
Everything about shipping, returns, privacy and the fine print — written plainly, the way we'd want to read it.
01 · Shipping
Shipping policy
We aim to deliver all orders quickly and safely across India.
1–3 daysOrder processing
3–7 daysMetro cities
5–10 daysOther locations
Processing time
Orders are usually processed within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery timeline
Metro cities: 3–7 business days.
Other locations: 5–10 business days.
Delivery timelines may vary due to weather conditions, logistics delays, or unforeseen circumstances.
Shipping charges
Shipping charges, if applicable, will be displayed at checkout before payment.
02 · Returns
Returns & refund policy
Customer satisfaction is important to us.
Return eligibility
Products may be returned if:
The item received is damaged.
The wrong product was delivered.
The product has a manufacturing defect.
Return request
Return requests must be raised within 7 days of delivery.
Non-returnable items
Products may not be eligible for return if:
They have been used, washed, or altered.
Original tags or packaging are missing.
The return request is raised after the return window.
Refund process
Approved refunds are processed within 5–7 business days.
Refunds will be credited to the original payment method whenever possible.
03 · FAQ
Frequently asked questions
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Most orders are delivered within 3–10 business days depending on the location.
Orders may be cancelled before shipment. Once shipped, cancellation may not be possible.
Contact our support team within 48 hours of delivery with photos of the product and packaging.
Yes, Cash on Delivery is available for eligible pin codes.
You can reach us at care@stitchtantra.com or call +91 7827673801.
Email our support team with your order number and return reason. Our team will guide you through the process.
Please refer to the size chart available on each product page before placing an order.
04 · Privacy
Privacy policy
Stitchतंत्र respects customer privacy and is committed to protecting personal information.
Information we collect
Name
Contact number
Email address
Shipping address
Order information
Payment-related details (processed securely through payment partners)
How we use information
To process and deliver orders
To provide customer support
To improve website experience
To send order updates and important notifications
Data security
We implement appropriate security measures to protect customer information from unauthorized access or misuse.
Third-party services
Trusted payment gateways, logistics partners, and service providers may receive limited information required to fulfill orders and services.
05 · Terms
Terms & conditions
By accessing or using Stitchतंत्र, customers agree to these terms.
General
All information provided on the website must be accurate and complete.
Product availability and pricing may change without prior notice.
Stitchतंत्र reserves the right to cancel orders in cases of pricing errors, fraudulent activity, or stock unavailability.
Intellectual property
All website content, including designs, graphics, logos, images, and text, belongs to Stitchतंत्र and may not be copied, reproduced, or used without permission.
Limitation of liability
Stitchतंत्र shall not be liable for delays or losses caused by circumstances beyond reasonable control, including logistics disruptions, natural disasters, or technical issues.
06 · Help & Contact
Help & contact
Need assistance? Our support team is here to help — for order tracking, shipping updates, return requests, product information, payment issues or size guidance.
